At Maxon Chemicals Inc. , we strive to provide high-quality products and excellent customer service. If you are unsatisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction. Please review the following terms carefully.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• Timeframe : You must request a refund within 30 days of receiving your order.
• Condition of Products : Items must be unopened, unused, and in their original packaging. This ensures the products remain resalable.
• Proof of Purchase : A valid receipt or order confirmation is required to process your refund.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Opened or Used Products : Once a product has been opened or used, it cannot be returned unless it is defective or damaged.
• Perishable Goods : Products with a limited shelf life or that are perishable in nature are non-refundable.
• Customized or Special Orders : Items made to your specifications or ordered specially are not eligible for refunds.

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact us at info@maxonchemicals.it.com with your order number and reason for the return.
2. If your request is approved, you will receive instructions on how to return the item(s).
3. Ship the item(s) back to the address provided in the return instructions. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

4. Processing Your Refund

Once we receive and inspect the returned item(s), we will process your refund within 5–7 business days . Refunds will be issued to the original payment method used during checkout. Please note:

• Shipping Fees : Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
• Processing Time : It may take additional time for the refund to reflect in your account, depending on your financial institution.

5. Defective or Damaged Items

If you receive a defective or damaged item, please notify us immediately at info@maxonchemicals.it.com within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you. Please provide photos or other evidence of the defect or damage to expedite the process.

6. Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at info@maxonchemicals.it.com . Once an order has been shipped, it cannot be canceled, but you may return it according to the terms outlined above.

7. Exceptions

We reserve the right to refuse refunds for reasons including but not limited to:

• Failure to comply with the refund policy terms.
• Evidence of misuse, tampering, or intentional damage to the product.

8. Questions or Concerns

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: info@maxonchemicals.it.com
• Address: Maxon Chemicals Inc., California, USA